Shipping policy

Order Processing:

Orders are processed within 1-2 business days of receiving payment and confirmation.

Customized orders may require additional processing time; customers will be notified accordingly.

Shipping Methods:

We utilize reliable carriers for shipping, ensuring the safe and timely delivery of your commercial mobile generator. Shipping options include standard ground shipping, expedited shipping, and freight services for larger orders.

Shipping and Handling Costs:

Shipping costs are calculated based on the weight, dimensions, and destination of the order.

Customers can view the shipping costs before finalizing their purchase during the checkout process.

Shipping Destinations:

We currently offer shipping within the continental United States. For international orders, please contact our customer service for assistance.

Delivery Times:

Estimated delivery times are provided during the checkout process, considering the shipping method selected and the destination.

DuraWatt Generators is not responsible for delays caused by factors beyond our control, such as weather conditions, carrier issues, or unforeseen circumstances.

Tracking Information:

Once the order is shipped, customers will receive a tracking number via email to monitor the shipment's progress. For freight shipments, our logistics team will coordinate delivery and provide necessary information.

Receiving Your Order:

Customers are responsible for inspecting the package upon delivery. In case of visible damage, please note it on the delivery receipt and contact us immediately. Concealed damage is not covered, please check your shipment prior to signing for receipt.

Customer Service:

Our customer service team is available to assist with any shipping-related inquiries or concerns.

Country/region

Shipping policy